Lorikeet for Seel

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Built for Seel · Voice + Chat

We built this for Seel.

This isn't a slide deck. It's a working AI agent that handles post-purchase shopper questions for Seel — tracking, returns, claims, warranty — across voice and chat. Try it now.

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Try the voice agent

Call Seel's AI shopper line

(628) 304-0864
Call Now

Try asking:

  • "Where's my order? It's been 5 days."
  • "I need to return a sweater that doesn't fit."
  • "My package was marked delivered but I never got it."
  • "What's covered under Worry-Free Delivery?"
  • "Who is Seel? I got an email and I'm not sure if this is legit."

Voice, greeting, accent, and pacing all customizable. This is one configuration of many.

Try the chat agent

Same AI, same Seel knowledge, different channel. Handles returns, tracking, claims, and warranty questions in real time.

↘ Click the chat icon, bottom right

Widget colors, copy, and placement all customizable to match Seel's site.

How this demo works

Real workflows. Real Seel knowledge. Mock data.

This sandbox is connected to Lorikeet's live API. Every response runs through the same workflow engine, knowledge base search, and guardrail stack that powers Lorikeet's production deployments — just trained on Seel's public help content instead of your internal docs.

01

Built from Seel's help center

We scraped Seel's Zendesk knowledge base — returns, delivery protection, warranty, lost-package claims — and trained the agent on it. The answers are real Seel policy.

02

Tool-free roleplay for order data

When a shopper asks about a specific order, the agent breaks the fourth wall briefly and roleplays the lookup — so you can see how it would feel without us mocking up your internal APIs.

03

One agent, voice + chat

Same workflows, same knowledge, two channels. Voice-specific optimizations (pacing, number reading, no markdown) are built in. Switch channels above to compare.

What Lorikeet can deliver for Seel

Built specifically for Seel's shopper support footprint.

Five workflow domains live in this sandbox today. Each is mapped to a real Seel product line and tuned to Seel's tone.

Order tracking & delivery status

"Where's my package?" — handled. The agent walks shoppers through tracking, ETAs, and what Worry-Free Delivery covers if something's gone wrong.

Returns & refunds

Walks shoppers through the 7-day return window, prepaid USPS labels, refund timing, and edge cases like final sale items — all using Seel's actual return policy.

Delivery protection claims

Lost, stolen, damaged, or late — the agent opens claims under Worry-Free Delivery, Shipping Protection, or Delivery Guarantee with the right documentation flow for each.

Extended warranty & PPP

Knows the difference between coverage for personal electronics, outdoor furniture, audio equipment, and the other 9 PPP categories Seel offers.

"Is Seel a scam?" reassurance

Shoppers unfamiliar with Seel often need calm, specific reassurance that Seel is legitimate. The agent handles trust concerns without being defensive.

Adversarial & angry-shopper handling

Guardrails for jailbreak attempts (handled with charm, not lectures) and explicit frustration-detection that drops generic empathy filler and moves straight to resolution.

Under the hood

What's running in this sandbox right now.

All built in < a day from Seel's public information. Imagine what the production version looks like with your internal docs, real shopper data, and Resolution Center integration.

6
Tuned workflows
74
Real Seel KB articles
6
Guardrails & safety checks
2
Live channels (voice + chat)

Specifically configured for Seel:

  • Order Tracking & Delivery Status workflow with carrier-aware roleplay (USPS, UPS, FedEx, DHL)
  • Returns & Refunds workflow tuned to Seel's 7-day window and USPS label flow
  • Delivery Protection workflow with branching by product (Worry-Free Delivery vs. Shipping Protection vs. Delivery Guarantee)
  • Extended Warranty workflow with category-aware coverage logic across 11 PPP product types
  • "Who is Seel?" trust workflow for shoppers unfamiliar with the brand
  • Scraped knowledge base from kover2618.zendesk.com (Seel's actual help center)
  • Voice-optimized brand guideline (no markdown, numbers read naturally, short conversational turns)
  • Adversarial input handler that turns jailbreak attempts into a sales moment
  • Frustrated-shopper guardrail that strips empathy filler and moves straight to resolution
  • No-escalation rule (demo has no human queue — agent always solves or offers callback)

Ready to add the world's best CX AI?

Connected to Seel's actual Resolution Center, real shopper data, and your live carrier integrations. This sandbox is just the start.

Finish Setting Up Your Sandbox